Privacy Policy
Last updated: October 23, 2025
Introduction
Welcome to Altheo.care. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, phone number, and contact information
- Professional credentials and certifications
- Employment history and work preferences
- Availability and scheduling information
- Payment and billing information (for agencies)
Documents and Credentials
For caregivers, we collect and store:
- Professional licenses and certifications
- Identification documents
- Background check results
- Training certificates
Usage Information
We automatically collect certain information about your device and how you interact with our platform:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Location information (with your permission)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Match caregivers with agencies and shifts
- Verify credentials and maintain compliance
- Process transactions and send related information
- Send administrative information, updates, and security alerts
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and fraudulent activity
Information Sharing and Disclosure
With Your Consent
We may share your information with third parties when you give us permission to do so.
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
Agencies and Caregivers
When you use our platform:
- Caregivers' profiles and credentials are shared with agencies
- Agencies' shift information is shared with caregivers
- Contact information may be shared to facilitate shift arrangements
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.
HIPAA Compliance
While Altheo.care facilitates connections between healthcare agencies and caregivers, we do not directly handle patient health information (PHI). Agencies remain responsible for HIPAA compliance in their patient care operations.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Object to processing of your personal information
- Request restriction of processing your personal information
- Request transfer of your personal information
- Withdraw consent at any time
California Privacy Rights
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA).
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@altheo.care
Address: Altheo.care Privacy Team